CustomerCare & Support Options
To best meet the needs and budgets of our customers, Constructive Computing offers three support plans that cover our entire product line. Each plan is
designed to provide high quality service that satisfies unique client requirements.
Customer Care Plans
We offer three types of CustomerCare Plans for each of our products:
CustomerCare Product & Technical Support Chart
| Support Coverage |
Gold |
Silver |
Bronze |
| Unlimited email support |
Yes |
Yes |
No |
| Unlimited toll-free telephone support |
Yes |
No |
No |
| Non-toll free telephone support |
Yes |
Yes |
per incident cost |
| Online technical support |
Yes |
Yes |
No |
| Knowledge Base & Product Forums |
Yes |
Yes |
No |
| Product updates |
Yes |
Yes |
Yes |
| Support coverage is Monday–Friday 8:00am–5:00pm CST |
Each support plan covers a single product at a single location. Additional products or locations may be added to your plan for an
additional cost. The Gold and Silver plans provide unlimited telephone support. Gold provides a toll free telephone number as contrasted to Silver
where you pay for your own calls. The Bronze plan provides the latest product updates but telephone support is provided at a per incident cost.
KnowledgeBase
- Uses a searchable database to assist in the answering of questions and resolving common problems
- Provides information on system requirements and best practices
- Maintained by our support staff
Product Forums
- Review posts, ask questions, and participate in online discussions that address product issues
- Customers, dealers, and the Constructive Computing staff contribute to the Forums daily
Product Updates
- Provides access to the latest software updates
- Provides release notes for all products detailing new features & bug fixes for each product release
Log in to access your CustomerCare account, if you don't have your ID & password contact us for the information.
If you're interested in product training, please visit our Calendar page for the latest schedule.